At Essa Jamil, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • City and Postal Code
  • Order Details
  • Payment Method Information (excluding complete card details)

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify payments and prevent fraudulent transactions.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to inquiries and complaints.
  • Improve our website, products, and customer experience.
  • Comply with applicable legal requirements.
  • Send promotional emails or SMS (only if you have chosen to receive them).

3. Payment Security

We do not store your debit or credit card details on our servers. Online payments are processed through secure third-party payment gateways that use industry-standard security measures.

4. Cookies

Our website uses cookies to:

  • Improve website functionality.
  • Remember your preferences.
  • Analyze website traffic.
  • Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Courier and logistics companies for order delivery.
  • Payment service providers for payment processing.
  • Technology providers who help operate our website.
  • Government authorities where required by applicable law.

6. Data Protection

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders.
  • Maintain business records.
  • Resolve disputes.
  • Meet legal, tax, and accounting obligations.

8. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.
  • Request deletion of your personal information where legally permitted.
  • Unsubscribe from marketing communications at any time.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics tools, or social media platforms. We are not responsible for the privacy practices of these third parties.

10. Children’s Privacy

Our website is intended for users aged 18 years or older. We do not knowingly collect personal information from children under the age of 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.